Frequently Asked Questions

What can you tell me about MotorWare and Windows^® Vista™?

Compatibility information is available at Windows Vista. If you need an updated version of the software, you can obtain one from our Authorization Code center.

How much does MotorWare Cost?

Complete pricing is available by going to our secure order page. Our pricing is updated frequently. The best way to review our prices is to examine the actual order page.

I am upgrading from an earlier version of MotorWare. How do I upgrade?

You may purchase an upgrade by going to our authorization code section. Carefully enter the number of computers on which you run MotorWare. The system will automatically work out pricing for you.

In order to use the our authorization facility you must have MotorWare installed on the computer you are upgrading, or have access to a MotorWare CD-ROM from an earlier version.

Can I Get a Demonstration CD of MotorWare?

You may view an interactive MotorWare demonstration directly in your browser. MotorWare is priced in the hundreds of dollars. You may order and download a full working version of MotorWare by going to our  secure order page.

Is A Multi-User Version Available?

The software available at our secure order page is multi-user ready. Simply order a separate license for each computer which will run MotorWare

To learn how to set up MotorWare in a multi-user environment view the the knowledge base article on network installation

How long does it take to get a copy of MotorWare?

MotorWare is available for immediate download from our web server. Just go to secure order page. You will need a high speed internet connection to download your copy of the software.

I need an authorization code. How can I get one?

Please go to our authorization code request system.

The MotorWare authorization code system has changed. In that past users were given are serial number of the form

10 30 38 D7 B3 16 3C

That system is no longer supported. Instead you will need a new 35 digit license key. These license keys take the form:

IRO3I-0NAGC-S01IY-K1T0P-DVZOE-IQ3O5

If you have one of the old style authorization codes you will have to order a new authorization code by going to our authorization code request system

Can I Use My License Key on More than One Computer?

Each license key is valid on a single computer. Reusing the license key on another computer may cause unpredictable results. You must enter your license key into the software. You are prompted to activate the software the first time you use the software. To activate the software, you must have an internet connection. (It can be a low speed modem connection).

What Do I Do if I need to Transfer my Software to Another Computer?

If you need to transfer you software to another computer go to our authorization code section. Provide all required information. You will be sent a new license key.  To transfer your data to another computer, create a backup of your data on the old computer. Restore that data to your new computer.

I've just purchased MotorWare? What help is available to me?

MotorWare comes complete with extensive training facilities. These facilities include an online user's guide, interactive tutorials and training modules. Click on the Help menu item in MotorWare for more information.

The software comes with a thirty day  return policy. For thirty days from the data of license, limited technical support is available by email. Support queries are limited to help with activating the software. Issues such as data recovery, data transfer or general "how-to" questions are not  covered under this limited support policy.  MotorWare reserves the right to limit your access to support in cases of excessive use.

 

What About Support?

When you license or upgrade MotorWare, you are entitled to thirty days of limited email support.

Support queries are limited to help with activating the software. Issues such as data recovery, data transfer, networking and multi-user setup or general "how-to" questions are not  covered under this limited support policy.  MotorWare reserves the right to limit your access to support in cases of excessive use.

After the first thirty days of license support is only available to holders of current maintenance contracts.