Technical Support

Silver Support

If you need help with MotorWare you may purchase one year  Silver Support plan.  There mere purchase of a MotorWare Professional upgrade  does not entitle you to support.  Please see the sidebar on the right.

Silver Support includes email based technical support. Response time is usually within 2 business days. In some cases our technicians can access your computer remotely. It is your responsibility to ensure that your computer is remotely accessible to our technicians via the Internet.

Your Silver Support begins on the date of purchase. It does not include help resolving corruption issues if a Windows XP version of MotorWare has been used on Windows Vista. MotorWare reserves the right to close support incidents at its sole discretion.

You may also purchase a single technical support incident for MotorWare for Windows XP.

Other Resources

• Network Installation Instructions
• Frequently Asked Questions.

Support Policy

When you license or upgrade MotorWare, you are entitled to thirty days of limited email support, unless you also purchase our Silver Support plan.

Support queries are limited to help with activating the software. Issues such as data recovery, data transfer, networking and multi-user setup or general "how-to" questions are not  covered under this limited support policy.  MotorWare reserves the right to limit your access to support in cases of excessive use.

After the first thirty days of license support is only available to holders of current maintenance contracts.

A thirty five or twenty nine digit license key is required to submit a support request.  If you do not have a valid key, you will be required to purchase a new version of MotorWare or an Upgrade. Please visit our online store.

You may find your license key by going to Help-->About in MotorWare. The key is also in the confirmation email you were sent when you licensed the software.

If you have a valid key and your initial thirty day support period has expired, you must purchase a maintenance contract. After you submit your support request, you will be emailed with details on how to purchase a maintenance contract.