Support and Customer Service

Support for MotorWare EZ-IP is available business days from 9 AM to 5 PM Eastern Time.  To request technical support, just click on the button below. MotorWare contains extensive help and training guides. Solutions to many of the most common issues may be found in these guides. The "How do I .. " sections provide detailed step by step instructions for some of the most common questions.

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What Windows Versions does MotorWare Run ?
MotorWare runs on support versions of windows desktop operating systems. As of 2018, these versions include Windows 10, Windows 7 and Windows 8.1.
How much does MotorWare Cost?
Complete pricing is available by going to our secure order page.
I am upgrading from an earlier version of MotorWare. How do I upgrade? Will I be able to use my old data.
You may order a MotorWare EZ-IP subscription by going to oursecure order page.. Data from versions of MotorWare obtained after 2007 can be fully upgraded and integrated into your new system.
Is A Multi-User Version Available?
Yes a multi-user version is available. Be aware that licenes are node locked and you will need a license for each computer that runs MotorWare. When ordering be sure to specify the number of licenses you wish.
How long does it take to get a copy of MotorWare?
MotorWare is available for immediate download from our web after ordering
Can I Use My License Key on More than One Computer?
Each license key is valid on a single computer. Reusing the license key on another computer may cause unpredictable results. You must enter your license key into the software. You are prompted to activate the software the first time you use the software. To activate the software, you must have an internet connection. 
What Do I Do if I need to Transfer my Software to Another Computer?
Beginning with MotorWare EZ-IP 2018, simply download and install the software on your new computer using your license key. The software will automatically be disabled on your old coputer.
I've just purchased MotorWare? What help is available to me?
MotorWare comes complete with extensive training facilities. These facilities include an online user's guide, interactive tutorials and training modules. Click on the Help menu item in MotorWare for more information.
The software comes with a thirty day  return policy. For MotorWare EZ-IP users, limited technical support is available by email.  Issues such as data recovery, data transfer or general "how-to" questions are not  covered under this limited support policy.  MotorWare reserves the right to limit your access to support in cases of excessive use.